LEGAL REFERENCE

Our Legal Foundation

We operate with clear policies that protect your account, your payments and your gameplay. Every transaction through DANA, OVO, GoPay and QRIS is governed by our terms. Read...

Transparent TermsAccount ProtectionPayment SecurityDispute ResolutionRegional Compliance
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dewakoin Our Legal Foundation

Policy & Jurisdiction

dewakoin operates under the legal framework applicable to supported regions in Indonesia. Our terms of service govern all account activity, deposits via DANA, OVO, GoPay and QRIS, gameplay and withdrawals. We maintain compliance with local payment regulations and anti-money-laundering standards. Disputes are resolved through our support team first, then escalated to independent arbitration where local law permits. Your account data is encrypted

and stored securely. We do not share your information with third parties without your consent, except where required by law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Policy Support Channels

Team online

Legal Inquiries

Email our compliance team with questions about our terms, data handling or account policies. Response within 48 hours.

Dispute Resolution

Contact support to file a formal dispute. We investigate within 5 business days and provide a written resolution.

Account & Privacy

Request your account data, deletion or correction through our privacy portal. All requests processed within 30 days.

WHY THIS PLATFORM

Policy Credibility Markers

Transparent Terms

Our full terms of service are published and updated quarterly. Every policy change is announced 30 days in advance to all account holders.

Payment Compliance

We comply with DANA, OVO, GoPay and QRIS regulatory requirements. All transactions are logged and auditable by supported regional authorities.

Data Security

Your account and payment details are encrypted with AES-256. We conduct annual third-party security audits and publish results.

Dispute Handling

We maintain a formal dispute log and resolve 94% of complaints within 10 business days. Escalations go to independent arbitration.

Account Closure

You can close your account anytime. Remaining balance is returned to your original payment method within 5 business days.

Regulatory Updates

We monitor changes to Indonesian payment law and update our policies accordingly. Compliance team reviews all new regulations monthly.

Consistency Across Our Policies

Terms of ServiceCovers account creation, gameplay rules, deposit and withdrawal terms, and dispute resolution procedures.
Privacy PolicyDetails how we collect, store and protect your personal data. Includes your rights to access, correct and delete information.
Payment TermsSpecifies DANA, OVO, GoPay and QRIS transaction limits, processing times, fees and refund procedures.
Responsible Account UseOutlines account suspension rules, fraud prevention measures and your obligations to keep login credentials secure.
Intellectual PropertyProtects our brand, game content and platform design. You may not reproduce or redistribute any dewakoin material.
Limitation of LiabilityDefines our liability caps for service interruptions, payment delays or technical errors affecting your account.
Governing LawAll disputes are governed by the laws of supported Indonesian regions. Arbitration is the first step before court action.
SERVICE CONTEXT

What Defines Our Legal Stance

01
Account Ownership Your account belongs to you. We cannot freeze, transfer or close it without written notice and 14 days to respond.
02
Transaction Transparency Every deposit, withdrawal and gameplay transaction is logged in your account history with timestamp and amount.
03
Refund Rights Deposits can be refunded within 30 days if unused. Withdrawals are processed to your original payment method only.
04
Fraud Prevention We monitor accounts for suspicious activity. If fraud is detected, we notify you immediately and freeze the account pending investigation.
05
Term Changes Policy updates are announced 30 days in advance. You can close your account if you disagree with new terms.
06
Dispute Arbitration Unresolved disputes go to independent arbitration. Both parties present evidence; the arbitrator's decision is binding.

Legal Questions Answered

Contact our support team with your transaction ID and reason. We investigate within 5 business days. If we find an error, we reverse the charge. If you disagree with our finding, you can escalate to independent arbitration.

We can only close your account for fraud, terms violation or legal requirement. In all cases, we provide written notice and 14 days to respond. Your remaining balance is returned to your original payment method.

Your data is encrypted with AES-256 and stored on secure servers. We do not sell or share your information. You can request access, correction or deletion anytime through our privacy portal.

Deposit references vary by payment method and your account age. QRIS and DANA typically allow up to Rp 50 million per transaction. Check your account settings for your specific limits.

Withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours. Bank transfers may take 1–3 business days. You can only withdraw to the payment method you used to deposit.

Report the error to support with screenshots of your transaction history. We audit your account within 48 hours. If an error is confirmed, we correct your balance immediately and notify you in writing.

You can update your email, phone and address anytime in account settings. Account name and ID cannot be changed. To delete your account, contact support. We process deletion within 30 days and retain data only as required by law.